IT Service Desk Analyst (German)

2017.06.26. | Budapest

Introduction

Our partner is a worldwide known company who has excellent it services globally, consulting, and business solutions are in their portfolio. As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.

Now they are seeking for

German speaking
colleagues (SD)

Responsibilities

  • Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
  • Assign unsolved cases to the appropriate IT teams.
  • Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
  • Instruct users on ICT processes
  • Document and share practices with other colleagues

Skills Required

  • Strong German knowledge (speaking and writing)
  • Strong English knowledge (speaking and writing)
  • Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
  • 1+ Year experience in Call Center / Help Desk environment is a PLUS
  • You can be fresh graduated with language knowledge, they welcome:)

What We Offer

  • Competitive salary package
  • Good office environment and infrastructure
  • Chance to be promoted
  • Good teams where people are important
  • Supporting working environment
  • Cool board members

Contact our Consultant

Balázs Dudás – +3618839860

SwiconJobs