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Accounts Receivable Team Leader (Italian speaker)

2019.01.10. |

Bemutatkozás

Team Leader owns delivery of the Team by managing daily operational activities including focus on Process Management., People Management., Client relationship and internal stakeholders.

Pozíció leírás

Service Delivery:

  • Manages optimal utilization in the Team (work allocation, controlling leaves, holiday planning)
  • Report SLA & other metrics on time and discuss with Project Manager to ensure transparency
  • Interfaces with Project Leader/ Manager to address escalated concerns from the team as required
  • Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team
  • Proactively escalates significant delivery issues as appropriate to Project Leader/Manager
  • Ensures Quality process is followed as per iQMS
  • Conducts / organizes service delivery-related training to team members
  • Responsible for security ( Data, People, Information) for the team
  • Focus on Continuous improvement, drives process improvement initiatives and manages implementations
  • Process transactions/volumes per business need and during un-planned situations/ un-known circumstances to meet customers satisfaction/SLAs

Customer Relationship Management

  • Ensures that customer communication is managed in a polite and professional manner
  • Client relationship is managed in order to increase client satisfaction
  • Participates to floor-walks for the customers & ensures team activities and achievements are well presented
  • Provides on time operational report for regular client reviews

Talent sourcing

  • Participates to Hiring process by managing Technical interviews, providing relevant feedback on candidates to TAG and Project Manager
  • Manages onboarding of new team members, organizes knowledge transfer and additional training sessions as required, does a regular follow up on KT/ Handover plans
  • Provides regular status update on ongoing trainings/ handovers to Project Manager

People Management and Development

  • Identifies & develops potential team leaders through effective mentoring / coaching
  • Conducts regular One on One with Team members to coach/plan and manage aspirations
  • Escalates to Project Manager any cases of early warning for attrition and provides mitigation plan
  • Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
  • Ensures all Deployment HR initiatives are communicated & implemented
  • Ensures full participation in all team activities such as Town Halls and Trainings
  • Ensures team building activities such as: team lunches, etc happen on periodic basis to motivate team members

Elvárások

  • Degrees: University or College degree in the fields of Finance or Economics
  • Fluent Italian
  • At least 2 years’ experience in FAO Processes (AP, AR, GL, RtR etc.)
  • Prior experience as Team Leader/Coordinator/Back up TL Role
  • Experience in multinational environment in Accounting field
  • IT skills: Strong knowledge of MS Office (Excel & Power Point)

Amit nyújtunk

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Információ

David Csiba +3670 704 6762

Keresd tanácsadónkat

David Csiba +3670 704 6762

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