2nd Level Network Technician

2018.02.22. | Budapest

Bemutatkozás

Our client is one of the world’s leading communications services companies. With more than 17,000 people worldwide, they provide networked IT services to 5,500 multinational companies in 180 countries. Their purpose is as simple as it is ambitious: to use the power of communications to make a better world. In their Budapest and Debrecen offices more than 2,300 colleagues support global business operations in 11 main units. Most of the activities are centered around Customer Service, Service Assurance, Finance, HR, Inside Sales, Network Design and Project Management.They have long-term plans, and are looking for enthusiastic partners to execute them well.

Join for stability and growth!

Right now, they are searching for a

2nd Level Network Technician

Pozíció leírás

As 2nd Level Network Technician, you will be in charge of:

• Front-line people working in shifts (24/7), performing all the functions of the ‘Customer Helpdesk’ role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation, and remote repair

• Technically aware customer service technicians who demonstrate excellent customer care skills (e.g. Owning, driving and communicating) such that customers that they call/ call them are left “delighted” with the experience

• Cooperating with internal higher level support (3rd line)

• Manage supplier activities (e.g. Really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)

• Provide process improvement input wherever possible

• May do proactive jeopardy management

• Providing higher level support internally

• Work Schedule: Shifts

Elvárások

Professional skills:

• In depth understanding of LAN/WAN technologies

• 1-2 years experience in technical customer support role

• Cisco CCNA certification and familiarity with any of the following products: Juniper, Adva, Avaya, Ipanema is an advantage


Language skills:

• English on a fluent level


Soft skills:

• Ability to meet the customers’ needs in line with the business requirements

• Working with a cooperative and positive attitude in a group settings to achieve common goals

• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Amit nyújtunk

• Competetive salary package

• Responsibility

• Promotions and challenges for the future

• Excellent working environment

• Work Schedule: Shifts

Információ

Veronika Rozsa +3618839860

Keresd tanácsadónkat

Veronika Rozsa +3618839860

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