3rd Line Voice Support Engineer

2018.05.23. | Budapest


One of our biggest partners in Telco sector wants to expand in this year again and that is the reason why we are authorized to find the experts and competences to there. It is a huge multinational company that was the most attractive employer in SSC sector in this year, and the best SSC in CEE region in the last year as well.

You can join to them as a

3rd Line Voice Support Engineer.

Pozíció leírás

  • As the role holder you will be responsible for the Germany, Hungary, Poland and Czech domestic voice networks.
  • As the role holder you will work on the more complex voice problems and issues that our customers report.
  • As well as customer issues, you will also be responsible for network issues, both hardware and software.
  • After training, the holder will be expected to take onboard 24×7 callout within the team, working nominally one week in five on call, to do deal with the most serious of network issues.


  • Knowledge of TDM Voice networks is a must
  • Knowledge of VoIP networks is a must
  • Specific equipment suppliers, Ericcson and Genband is an advantage
  • Knowledge of servers and databases is an advantage

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must
  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
  • Taking the responsibility and takes care of the consequences of making a decision is a must
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage

Language skills:

  • English on a fluent level is a must
  • German on a conversational level is an advantage

Amit nyújtunk

  • Competitive salary package
  • Stabile company background
  • Fancy office environment
  • Trainings


Veronika Rózsa +3618839860

Keresd tanácsadónkat

Veronika Rózsa +3618839860