Client Service Manager (German-English)

2018.08.17. | Budapest

Bemutatkozás

One of our biggest partners in Telco sector wants to expand in this year again and that is the reason why we are authorized to find the experts and competences to there. It is a huge multinational company that was the most attractive employer in SSC sector in this year, and the best SSC in CEE region in the last year as well.

You can join to them as a

Client Service Manager (with German&English)

Pozíció leírás

  • Developing, maintaining and improving the customer relationship for one or a small number of strategically important customers, with regular reviews at a peer level, (as required by the customer).
  • Supporting on operational in-life escalations within co. on behalf of the customer to ensure an excellent customer experience.
  • Having good knowledge of the customers business, systems and IT and understanding the competitive environment.
  • Identifing opportunities and driving for the best practise via service development / improvement plans.
  • Responsible for having appropriate customer documentation including ownership of the Customer Service Plan (CSP) / Customer Service Handbook (CSH) up to date.
  • Supporting sales activities such as bids, by assisting/advising Products and Design on SLA’s for new contracts and by providing service information as required.
  • Providing stakeholder management within co., customer and/or third party supplier’s organisations.
  • Acting as a trusted advisor role holder manages expectations and can negotiate mutually beneficial outcomes and resolve conflict.

Elvárások

  • Knowledge and experience of an operational environment.
  • Knowledge and understanding of business processes.
  • Knowledge of ITIL basics is an advantage
  • Knowledge of IT / Telecom systems and applications. is an advantage


Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes during delivering a service
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Problem solving



Language skills:

  • English on a fluent level
  • German on a fluent level

Amit nyújtunk

  • Competitive salary package
  • Stabile company background
  • Fancy office environment
  • Trainings

Információ

Barbara Kiss +3618839860

Keresd tanácsadónkat

Barbara Kiss +3618839860

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