German Speaking Service Desk Associate (24/7)

2018.09.24. | Budapest

Bemutatkozás

Are you willing to join something great full of opportunities? Our partner, one of the world’s leading company in the telecommunications sector is looking for an outstanding professional to be part of a fast growing organization.


Join their team as:


German Speaking Service Desk Associate (24/7)


The team responsibilities revolve technical issues all around the world followed by the subsequent activities required to drive resolution.



Pozíció leírás

• Providing Level 1 support & first-time resolution whenever possible

• Dealing with issues being reported by the customer’s helpdesk

• Processing tickets & orders in the relevant service support systems

• Working with greater independence and possess bigger authority and knowledge to solve problems

• Taking ownership of incidents or escalations, including follow up & partner liaison

• Taking ownership for the resolution of an issue (order, ticket) through its lifecycle

• Contribute actively to service improvement initiatives


Elvárások

• Strong English knowledge

• German language knowledge (any level from intermediate to Advanced) is required

• Experience in a customer-facing or support function role in a multinational environment is an advantage

• Good technical & IT knowledge or great interest about the area

• Proactive, self-starter personality

• Affinity to work in 24/7 shift schedule


Amit nyújtunk

Work assets as laptop and mobile phone with subscription

Unravel your continuous process improvement mind-set – new ideas are always listened to

Internal coaching/mentoring culture

Support of career aspirations and personal development

Possibility to work from home one day weekly


Információ

Zsófia Kovács +3618839860

Keresd tanácsadónkat

Zsófia Kovács +3618839860

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