Incident Management Specialist 24/7 – German speaking

2018.12.12. | Budapest

Bemutatkozás

Are you willing to join something great full of opportunities? Our partner, one of the world’s leading company in the telecommunications sector is looking for an outstanding professional to be part of a fast growing organization.

Join their team as:

Incident Management Specialist 24/7 – German speaking

Pozíció leírás

Our client’s entity offers their products and services to multinational customers. They are helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. Their customers include many large multinational companies.

The team is responsible for driving the efficiency of the incident management and service request fulfilment process, achieving client satisfaction through the delivery of a quality and timely service; furthermore, the team makes recommendations for improvement of these processes. Facilitating communication and coordination, the team is able to manage internal and customer escalations regarding incidents across the Service Desk.

What you will do:

  • Produce incident reports (internal/external), including Incident Management, Request Fulfilment process & procedures,
  • Keep contact with internal partners and 3rd party providers, interact with the customer and keep them fully informed,
  • Oversee service requests and manage escalated incidents for timely completion,
  • Identify the potential problems in the system and make recommendations for process improvements,
  • Contribute to the knowledge base, implement and maintain a knowledge management system,
  • Answer support calls and logs tickets, assigns priority owner and timescales.

Elvárások

This position is for you if you have:

  • Fluent English knowledge and at least elementary level of German knowledge is a must,
  • Experience in the following fields: support/ helpdesk/ customer service is desired,
  • Strong Excel knowledge is a must,
  • Experience in reporting,
  • Experience of customer/ vendor relationship management,
  • Excellent communication skills,
  • Familiarity with logging systems (e.g. Remedy),
  • Strong customer focus and Problem solving skills.

Amit nyújtunk

Why should you join us:

  • We provide corporate assets as laptop and mobile phone with great subscription – unlimited talk and text,
  • Unravel your continuous process improvement mindset – new ideas are always listened to,
  • Internal coaching/mentoring culture,
  • Support of career aspirations and personal development,
  • Possibility to work from home.

Információ

László Urbán, +3618839860

Keresd tanácsadónkat

László Urbán, +3618839860

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