Problem Analyst

2018.05.23. | Budapest

Bemutatkozás

One of our biggest partners in Telco sector wants to expand in this year again and that is the reason why we are authorized to find the experts and competences to there. It is a huge multinational company that was the most attractive employer in SSC sector in this year, and the best SSC in CEE region in the last year as well.

You can join to them as a

Problem Analyst

Pozíció leírás

  • Providing technical support for Problem Managers.
  • Analyzing incidents related to network issues (WAN, LAN, WLAN, security).
  • Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
  • Maintaining problem tasks to ensure steps and outcome of technical investigation is fully documented.
  • Translating technical information into business-friendly language.
  • Documenting and implementing problem permanent solution in accordance with agreed standards and processes.
  • Recommending and suggesting improvements to existing services proactively.
  • Representing a company network support at various meetings with internal and external technical teams.

Elvárások

Professional skills:

  • Minimum CCNP R&S equivalent knowledge
  • Technical support experience
  • Experience with any programming language which can be useful in networking (e.g. Python) is an advantage
  • CCIE equivalent knowledge is an advantage
  • Problem Management and/or Incident Management experience is an advantage


Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes during delivering a service
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Language skills:

  • English on a conversational level
  • Also, French or German or Italian or Spanish on a conversational level is an advantage

Amit nyújtunk

  • Competitive salary package
  • Stabile company background
  • Fancy office environment
  • Trainings

Információ

Barbara Kiss +3618839860

Keresd tanácsadónkat

Barbara Kiss +3618839860

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