Senior Service Designer

2018.05.23. | Budapest

Bemutatkozás

One of our biggest partners in Telco sector wants to expand in this year again and that is the reason why we are authorized to find the experts and competences to there. It is a huge multinational company that was the most attractive employer in SSC sector in this year, and the best SSC in CEE region in the last year as well.

You can join to them as a

Senior Service Designer

Pozíció leírás

  • You will be accountable for the end-to-end service design and leading the Service Design workstream activity for various large, complex deals in pre-sales phase
  • You will prepare, deliver and manage input to service design solutions, based on type of work definitions; using the agreed Win New Business processes and documents to the required standards and timescales
  • You will contribute in providing a “Right First Time” quality service response to bids, supporting completion of risk registers, caveats and assumptions and costs with an auditable approval trail.
  • You will need to ensure that solutions are aligned with the overall deal strategy and with the business outcomes that co. & the Client are trying to achieve
  • You’ll ensure that solutions are aligned with the relevant governance, compliance & assurance processes (with functional approvals where necessary)
  • You will make sure that the solution costs accurately reflect the approved solution design and that such costs have been optimized wherever possible using standard co. processes
  • You will ensure that delivery plans align with the solution design and that any key delivery risks are highlighted & understood
  • You’ll have responsibility for all aspects of the end-to-end Service Design with a demonstrable level of expertise and capability

Elvárások

  • Customer Facing experience is a must
  • 7+ years experience in IT (Service Desk, Service Management, etc roles) is a must
  • ITIL is advantage


Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
  • Taking the responsibility and takes care of the consequences of making a decision is a must
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must


Language skills:

  • English on a level is a must
  • German on a level is a must

Amit nyújtunk

  • Competitive salary package
  • Stabile company background
  • Fancy office environment
  • Trainings

Információ

Veronika Rózsa +3618839860

Keresd tanácsadónkat

Veronika Rózsa +3618839860

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