French Project Leader

Bemutatkozás

Managing and co-ordinatingthe daily operations of an IT Infrastructure Services Team, which is providing multilingual Infrastructure and application support to the customer of Tata Consultancy Services

Apart from managing the daily operations of project team s/he is responsible for people management,project planning and quality activities as well.


Pozíció leírás

Project Leadership

· Accountable and responsible for TCS and Customer reporting activities

· Ensures delivery is in line with customer expectation and agreed SLAs

· Reviews and follow-ups of project tasks on regular basis

· Metrics and Quality control of project activities

· Project Quality Assurance activities (as per TCS iQMS)

· Overall accountability for keeping project SLAs and KPIs

· Design process improvement plan for performance and service level improvements

· Client / Stakeholder Management, active participation in meetings with key stakeholders

People Management

· Performance Evaluation of team members in TCS performance management tool

· Managing resource planning and shift schedule

· Solving conflicts, issues reported by team members or escalating them to SDM

Knowledge management

· Learn and implement new technologies, tools, processes and policies

· Coordinate and follow-up knowledge management process and documentation activities

· Document and share best practices with peers and team members

· Attend all TCS and client training sessions as planned

· Share knowledge updates on team meetings and individual feedback sessions

General

· Ensure high level of customer satisfaction

· Understand quality requirements and aspects of the account and work according to those regulations

· Learn and adhere to TCS’ and customer’s policies and procedures

· Keep the Service Delivery Manager informed of task accomplishment, issues and status


Elvárások

· At least 3 years experience in IT customer service

· Basic Service Management/ITIL Foundation level knowledge

· Fluency in English language (both oral and written)

· Excellent learning skills and high level of flexibility

· Excellent customer handling skills and effective communication

· Good knowledge of Microsoft Windows XP, Microsoft Office suite and Internet Explorer

· Advanced level analytical and troubleshooting skills

· Good knowledge of standard Service Desk tools and processes

· Flexibility on schedule changes and occasional out-of-office availability

Languages

Required level

Importance

English

E4

Required

French

E4

Required


Amit nyújtunk

Információ

Dávid Csiba +36 70 704 6762

Keresd tanácsadónkat

Dávid Csiba +36 70 704 6762

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