French Project Leader

Bemutatkozás

Managing and co-ordinatingthe daily operations of an IT Infrastructure Services Team, which is providing multilingual Infrastructure and application support to the customer

Apart from managing the daily operations of project team s/he is responsible for people management,project planning and quality activities as well.


Pozíció leírás

Project Leadership

· Accountable and responsible for Customer reporting activities

· Ensures delivery is in line with customer expectation and agreed SLAs

· Reviews and follow-ups of project tasks on regular basis

· Metrics and Quality control of project activities

· Project Quality Assurance activities (as per iQMS)

· Overall accountability for keeping project SLAs and KPIs

· Design process improvement plan for performance and service level improvements

· Client / Stakeholder Management, active participation in meetings with key stakeholders

People Management

· Performance Evaluation of team members performance management tool

· Managing resource planning and shift schedule

· Solving conflicts, issues reported by team members or escalating them to SDM

Knowledge management

· Learn and implement new technologies, tools, processes and policies

· Coordinate and follow-up knowledge management process and documentation activities

· Document and share best practices with peers and team members

· Attend all client training sessions as planned

· Share knowledge updates on team meetings and individual feedback sessions

General

· Ensure high level of customer satisfaction

· Understand quality requirements and aspects of the account and work according to those regulations

· Learn and adhere customer’s policies and procedures

· Keep the Service Delivery Manager informed of task accomplishment, issues and status


Elvárások

· At least 3 years experience in IT customer service

· Basic Service Management/ITIL Foundation level knowledge

· Fluency in English language (both oral and written)

· Excellent learning skills and high level of flexibility

· Excellent customer handling skills and effective communication

· Good knowledge of Microsoft Windows XP, Microsoft Office suite and Internet Explorer

· Advanced level analytical and troubleshooting skills

· Good knowledge of standard Service Desk tools and processes

· Flexibility on schedule changes and occasional out-of-office availability

Languages

Required level

Importance

English

E4

Required

French

E4

Required


Amit nyújtunk

Információ

Dávid Csiba +36 70 704 6762

Keresd tanácsadónkat

Dávid Csiba +36 70 704 6762

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