Service Desk Associate – German or French Speaking

2018.07.18. | Budapest

Bemutatkozás

Are you willing to join something great full of opportunities? Do you have the ‘can do’ attitude with motivation to work with people and manage projects? Our prestigious client is seeking outstanding professionals to be part of their constantly growing team.

We are in the hunt for:

Service Desk Associate – German or French Speaking

Pozíció leírás

The team responsibilities revolve around the front-line logging of support tickets within a BAU context (e.g. issue resolution and service request management) followed by the subsequent activities required to drive resolution of these logged issues within a multi-supplier environment and according to pre-specified Service Level Agreements.

Fresh graduates are more than welcome!


What you will do:

  • Call & email answering (predominantly email),
  • Dealing with issues being reported by the VGE customer’s helpdesk,
  • Processing tickets & orders in the relevant service support systems (VGECO, VTM, Remedy, etc.),
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle,
  • Liaising with both external & internal partners within the support ecosystem,
  • Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met,
  • Provide Level 1 support & first-time resolution; less catch & dispatch and high 1st line resolution activities,
  • Contribute actively to service improvement initiatives (to support and improve the service desk operation).

Elvárások

  • Fluent English and one of the following languages in upper intermediate level are musts: German or French,
  • Customer focused mindset and strong communication skills are essential,
  • Problem solving attitude, ability to handle complaints efficiently,
  • Experience of working in a customer facing support function is an advantage,
  • Technical & IT knowledge is an advantage,
  • Ability to work in daytime shifts (Monday – Friday, between 7 am and 8 pm).

Amit nyújtunk

  • Opportunity to grow: broaden your technical knowledge,
  • International working environment and experience,
  • We provide corporate assets as laptop and mobile phone with great subscription – unlimited talk and text,
  • Unravel your continuous process improvement mindset – new ideas are always listened to,
  • Internal coaching/mentoring culture,
  • Support of career aspirations and personal development,
  • Possibility to work from home one day weekly.

Információ

Nikolett Takács, +3618839860

Keresd tanácsadónkat

Nikolett Takács, +3618839860

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